Mobile & PC Rollout Support Specialist

We are looking for a Mobile & PC Rollout Support Specialist to support a large-scale device rollout programme. The role will focus on deploying corporate iPhones and laptop setups, helping employees successfully migrate onto new devices.

This is a hands-on user support role, providing onsite “white glove” assistance to users who need support with device setup, authentication, migration, and configuration.

Key Responsibilities

• Support rollout of corporate iPhones and laptop devices

• Provide onsite support during device migration and setup

• Guide users through device onboarding and setup processes

• Troubleshoot issues including MFA/OTP, login, email access, and application setup

• Support users who require additional guidance during migration

• Identify and flag unsuccessful or incomplete migrations

• Track issues and requests through ticketing systems

• Work closely with internal IT teams to support successful rollout delivery

• Use provided tools and software to complete device deployments

Required Experience

• Experience in IT support, desktop support, or device rollout environments

• Experience supporting corporate mobile devices (iOS experience preferred)

• Experience with laptop/device migrations or refresh projects

• Strong onsite, face-to-face end-user support experience

• Comfortable supporting non-technical users step-by-step

Technical Skills

• iOS device setup and troubleshooting

• Mobile and laptop deployment support

• Corporate device migration experience

• MFA / OTP troubleshooting

• MDM exposure (Intune/Jamf desirable)

Working Style

• Strong communication and customer service skills

• Organised and able to manage multiple user requests

• Comfortable working in a fast-paced rollout environment

• Able to provide a positive user experience during technology changes